FAQs | Batch
FAQs
About
How do I care for my shirt?
We recommend Machine Wash Cold, Gentle Cycle, Tumble Dry Low. Avoid putting other items that are abrasive in the same load (denim, Velcro, zippers), these can be harmful to the fabric. A Batch shirt should be washed and dried inside out to protect the buttons. Do not let the shirt sit in the dryer after the cycle is complete, this helps to reduce excess wrinkling. We recommend lightly ironing the shirt to create a more polished look.
What size Batch shirt should I order?
Our shirts are clean and comfortable, but have built in ease so they are not restricting. The shoulders are tailored and the sleeves are narrow to give a sleek modern look. Each shirt length is cut to be worn either tucked or untucked. Our shirts have back seaming for shape that can easily be altered by a professional tailor if needed. Sizing is consistent across all of our shirt styles, fabrics, and colors. Review our Fit Guide here for measurements. If you have additional questions, please contact us directly as we’d be happy to assist further: customercare@batchmens.com.
What is credit card security on the website?
Batch takes online security and protection with the utmost sensitivity. Our website features an SSL secure connection throughout your whole shopping experience and during the transaction, keeping your information secure and private. Your card information is never stored on our servers and always accessed using a secure token. Batch uses Stripe as our payment processor, an industry standard payment system. More information can be found at https://stripe.com/help/security
If you are still uneasy with online transactions, we also offer checkout with PayPal, AmazonPay, and Apple Pay - all which offer an added level of protection for your purchase.
Do you have a brick and mortar storefront?
Batch does not have a retail location at this time. We began our company with the idea that we can build the future of fashion online, addressing customer experience in a new way. We can give our clients the most value possible without the extra markup caused by brick and mortar.
Where do your fabrics come from?
We buy our fabrics from some of the finest mills. We have very specific fabric standard requirements and print needs. All of our fabric originates in either India or China, the top producers of high-grade cotton in the world.
Who designs your clothing?
Everything we make is designed in Florida by our design team. From our refined details to our fabric and colors, we are proud to design American menswear for our discerning clients.
Where are your shirts made?
Batch shirts are custom made in India by expert tailors who solely produce shirts for Batch. To read more about our process, check out the “ Our Craftsmanship” page.
Do you have specials for groomsmen and weddings?
Sure! Give us a shout at customercare@batchmens.com. Batch shirts are ideal for the ceremony, rehearsal dinner, and honeymoon needs.
Orders
How do I return my order?
Please refer to our Returns Policy
How do I change or cancel my order?
If you need to cancel or edit your order, email us at customercare@batchmens.com.
What forms of payment do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) as well as PayPal, Amazon, and now Apple Pay. We also offer Batch Gift Cards. Become a Batch Insider to be the first to find out when we roll out these programs.
How do refunds work?
We batch our return processing once a week. Once your return has been delivered to our returns center, please allow 5-8 business days for handling. You will receive an email once your return has been submitted in our system. Depending on your payment provider, refunds will appear in your account within 5–10 business days after processing of returned items.
Can you send me a return label?
We offer digital prepaid return labels for Domestic orders only. If you are unable to print the label, the cost is $5 for a label to be mailed out to you. Also please note, if you abuse our returns policy we reserve the right to reject your free return.
How do I update my payment info?
To update payment on an existing order, contact us at customercare@batchmens.com. When shopping online, you can add new payment methods during the checkout process.
How do I see the status of my order?
Log-in to batchmens.com by clicking Sign In at the top right of the page. Go to your account by clicking on the drop down that appears under your name in the top right. Go to “My Orders” and you will be able to see the status and details of all your current and past orders.
How do I see all my past orders?
Is it possible to change my order after I place it?
Yes it’s possible, but not guaranteed. We transmit orders to our warehouse for shipment immediately. Contact us at customercare@batchmens.com as soon as possible after you place your order. Please note that making changes may delay your order. If your order has been processed at the warehouse, we might not be able to change it, but we’ll always try. Just get in touch with us as soon as you can.
U.S. Shipping
How much does shipping cost?
We offer free shipping over $100 and free return shipping. If an order is over $100 then shipping costs you nothing. We even cover the return cost of your purchase if it does not meet your needs. We want you to be 100% happy.
Do you ship internationally?
At this moment we offer shipping to Canada. We also ship to select countries - see the list below.
Can you rush my order?
We can sure try. Just contact Batch HQ at customercare@batchmens.com and we’ll do our best for an additional cost if it's possible.
How long will it take to get my order?
We strive to send out orders the same day if possible otherwise they usually ship next business day. We ship via USPS Standard Shipping(domestic). Orders on the West Coast arrive within 3-5 days. Orders on the East Coast arrive within 2-4 days.
The package tracking # shows as “Delivered” but I did not receive the package.
Often the post man can scan the order by accident and mark it as "Delivered" when it is still on the truck. Please give it another day as it can get delivered late. Also the package may have accidentally been left in an unexpected place. We strongly encourage you to check with your neighbors and your local mail carrier. Batch is not responsible for package loss or theft once the order has been expedited from our warehouse. Please make sure to double check your shipping address before submitting your order.
Do some items ship separately?
We try to combine items to ship together as much as possible. If more than five shirts are ordered, we will ship in batches of two.
Canada Shipping
What is the shipping cost to Canada?
Canadian standard shipping is $30 for orders totaling at or below $89. And $40 for orders $90 and above. We ship via UPS and USPS (estimated arrival in 1-4 weeks depending the season, longer during holiday rushes). You are responsible for any tariffs and duties placed on your order by customs officials (Usually around $30-$45 per shirt).
How do I track my package?
We ship via USPS with an estimated arrival of 2-4 weeks. When your order ships from our store, you will be provided with a tracking number to your confirmation email.
Will there be additional duties and taxes on my order once it is delivered?
Yes. Unfortunately, we are not in control of the tariffs and duties imposed on your order. Duties and taxes will likely be charged on the items you order. If duties and taxes are placed on your package by customs officials, the fees will be your responsibility (Usually around $30-$45 per shirt). We will not accept returns based on you not wanting to pay duties created by the Canadian Government.
What happens if I refuse the package?
If your package cannot be delivered or is unclaimed or refused, you are responsible for the following:
Original and return shipping charges
Duties, taxes, and/or customs charges that are incurred on the package for both the original and return shipments.
The amount of these charges will be subtracted from your merchandise refund.
How do international returns work?
Please refer to our International Returns Policy
International Shipping
What is your International shipping policy?
Customers outside of the US have the option of shipping via USPS for select countries. You are responsible for any tariffs, duties, and custom charges placed on your order by your local government. Duties and taxes are imposed by the destination country so the cost varies and we are unable to provide estimates. Unfortunately, we have no control over duties and taxes as they are paid directly to the local customs office. International orders may be returned using any method of your choice, at your expense. We recommend using a traceable and insured service. Once your package is received, we will send you an email notification that the refund has been issued for the item only. Please allow 7-10 business days for processing after the package has been delivered to our returns center.
Where do you ship internationally?
Australia, Bahamas, Belgium, Bermuda, Cayman Islands, Denmark, Finland, France, Germany, Greece, Haiti, Hong Kong, Iceland, Indonesia, Ireland, Italy, Japan, Luxembourg, Mexico, Monaco, Netherlands, New Zealand, Norfolk Island, Norway, Panama, Poland, Portugal, Singapore, Slovakia, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates.
What do you charge for shipping an international order?
International shipping is $30 for orders totaling at or below $149. And $50 for orders totaling $150 and above. We ship via UPS, DHL and USPS. You are responsible for any tariffs and duties placed on your order by customs officials.
How do I track my package?
Orders can be tracked using the tracking information in your shipping confirmation email.
When your order ships from our warehouse, you will be provided with a tracking number within your confirmation email (if applicable). Please note that we have found once your package reaches your country the tracking often is not updated or wrong. Expect a week or two for it to reach you once it is in your country. We would love it to be faster but you will have to talk to your local postal system about that.
Will there be additional duties and taxes on my order once it is delivered?
This depends on your countries trade agreements with the USA. Unfortunately, we are not in control of the tariffs and duties imposed by each separate country on your shirts. If duties and taxes are placed on your package by customs officials, the fees will be your responsibility.
What happens if I refuse the package?
If your package cannot be delivered or is unclaimed or refused, you are responsible for the following:
Original and return shipping charges
Duties, taxes, and/or customs charges that are incurred on the package for both the original and return shipments.
The amount of these charges will be subtracted from your merchandise refund.
How do international returns work?
Please refer to our International Returns Policy
Account
How do I sign up for an account?
Click on Sign In at the top right of the page and select New Customer - Sign Up or just click here. Enter your name, email, zip, phone number, and create a password. You can also elect to create an account at the checkout page and we will send you an email with a link to create a password immediately after you place your order.
How do I sign in to my account?
Click on Sign In at the top right of the page. Enter the email address you used to sign up to batchmens.com or the email address you gave when you placed your order. If you forgot your password, click on “Forgot password or need to create one” and follow the steps to get a reset password link.
How do I unsubscribe from Batch marketing emails?
Every marketing email from Batch has an unsubscribe link at the bottom. Click on that to easily and immediately unsubscribe. Or, you can unsubscribe right here by entering your email.
I have a question or problem. How do I get help?
We have sincere people waiting to help you. Contact us at customercare@batchmens.com.
How do I reset my password?
Click on Sign In at the top right of the page. Then click on “Forgot password, or want to create one”. Enter the email address you used to create your account. We’ll send you an email with a link allowing you to reset your password.
Returns
What is your return policy?
We want you to look amazing when wearing your Batch shirt. If for some reason, you are not completely happy, we will gladly accept a return within 30 days of the purchase date, excluding sale items (U.S. only). Simply email us here customercare@batchmens.com.
Can I exchange my shirt for another size?
Sure. Due to our small batch business, we don't always have every size available but we will gladly check our stock or find a similar style in your size. Send us an email at customercare@batchmens.com. All sale items are final sale and only in-store credit or exchanges are allowed. Sale items are excluded from free return shipping.
How do refunds work?
Other
Do you have an affiliate program?
We have a curated team of Batch affiliate partners, however we are always looking for new ways to partner. Please email us at customercare@batchmens.com to discuss.
Do you offer discounts or promotions?
We are committed to high quality, expert fit, and Batch style all year. We do seldom offer several pop-up sales a year that are for our Batch Insider Men only. The only way to become a Batchman is to order from us and click the button to receive our exclusive emails when prompted on the order page.
what batchmen say:
- Product Reviews
- Site Reviews
05/30/2026
Rick U.
United States
Love the shirt, great fit, nice fabric. Excellent style. Would buy again.
Finisher Utility Shirt – Olive Green Stretch Cotton Poplin
08/19/2026
Nicholas P.
United States
I'm the proud owner of 10 or so Batch shirts now and I can always count on the consistency of quality, sizing and color. When I order, I know what I'm getting and that's rare these days.
Maker Shirt – Light Fatigue Stretch Poplin
09/15/2026
Walter A.
United States
Love the cut! Very good looking shirt!
The quality is hard to match, even from pricier brands.
Essential Short Sleeve Curved Hem Polo Shirt – Slate Gray Cotton Jersey
09/04/2026
K.J. H.
United States
Nothing to improve! Keep up the great work.
Builder Casual Shirt – Olive Green Cotton Oxford
05/14/2026
Gary V.
United States
Too small. Not true to size‼️ One size too small. I always wore a Large shirt very comfortably. I need for you at Batch to send me an Extra Large to replace both the shirts I purchased from you soon as you can. Thank you for your attention to this important matter.
Editor Shirt – Olive Green Stretch Cotton Poplin
07/21/2026
Edward R.
United States
The Utility Henley is a great fit, good quality. I have purchased over 5 shirts so far and will get more. BATCH’s customer service is excellent and they listen to their customers and make every attempt for satisfaction
Fixer Short Sleeve Henley Shirt – Navy Cotton Jersey
07/10/2026
Edward H.
United States
Excellent! No complaints!
Maker Short Sleeve Utility Shirt – Blue Cotton Oxford Plaid
07/25/2026
Kris W.
United States
Very surprised! Liked the look, but the feel and fit was great as well.
Great quality, comfortable and a good looking shirt
Essential Band Collar Button Down Shirt - White Cotton Stretch Poplin
07/16/2026
Anirban B.
United States
Love the quality of the shirt and modern fit
Rogue Utility Shirt – Dark Navy Cotton Twill
06/22/2026
Davidlee
United States
Nice shirt
Rogue Utility Shirt – Dark Navy Cotton Twill
07/15/2026
John
United States
Great sale find! It look good and fits great.
Essential Button Down Collar Casual Shirt - Dark Navy Stretch Cotton Poplin
06/05/2026
Schyler B.
United States
Finally a 100% cotton shirt in a tall size that fits perfect. Im 6'5, around 220 lb and fairly lean. It has been impossible to find clothes that are stylish, and fit properly at my size. Most tall clothes fit way too baggy, and fall under the "big and tall" category. So frustrating. A couple of...Finally a 100% cotton shirt in a tall size that fits perfect. Im 6'5, around 220 lb and fairly lean. It has been impossible to find clothes that are stylish, and fit properly at my size. Most tall clothes fit way too baggy, and fall under the "big and tall" category. So frustrating. A couple of other brands that make clothes specifically for tall people are either cheaply made, or not stylish, and wear/stink quickly. Im so grateful to have found a staple shirt that fits properly, and will gladly pay the higher price for another in the near future.
Builder Short Sleeve Casual Shirt – Dark Navy Oxford
04/25/2026
Jacqueline
United States
Absolutely love! So impressed with packaging and everything! Fits perfect. Thank you!
Builder Casual Shirt – Clean Blue Cotton End-on-end
09/22/2026
John
United States
Great casual white shirt. It’s comfortable, and I like the medium/large in-between size.
Essential Button Down Collar Casual Shirt - Classic White Stretch Cotton Poplin
07/03/2026
Kelly M.
United States
Love it. The cotton jersey collared T shirts I purchased are now some of my favorites. I wear them all the time.
T-Shirt Shirt - Pure White Cotton Jersey
06/13/2026
Edward R.
United States
Customer service is excellent and goes over and beyond . Clothing is best quality for the price and I keep coming back Would like to see more consistent stock in both common sizes (medium) and in all colors. Seem to run out fast and doesn’t come back in stock
Fixer Short Sleeve Henley Shirt – Slate Gray Cotton Jersey
08/27/2026
Alexander S.
United States
Fit was spot on & lovely soft material
Details and quality 1st class.
Essential Spread Collar Casual Shirt - Flint Gray Cotton Oxford
06/24/2026
Michael D.
United States
Excellent customer service with an exchange, thank you ‘Ryan’.
Sizing appears to be a little smaller than ‘standard’, maybe just identify that on the website to avoid more exchanges.
Builder Short Sleeve Casual Shirt – Jet Black Cotton Oxford
05/15/2026
Michael B.
United States
Excellent shirts, fit well with perfect construction.
The Author Casual Shirt is relaxed and comfortable.
The Harbor Blue Cotton Oxford is the perfect color.
All in all, Batch is my first choice for shirts. Maybe some "camp style" collared shirts would be good, and pockets always seem to come in handy, at times.
Author Casual Shirt – Harbor Blue Cotton Oxford
07/16/2026
James S.
United States
Good quality fabric, but pricey for shirts made abroad. Double-needle tailoring detracts from claimed quality of product.
Essential Band Collar Button Down Shirt - Dark Navy Cotton Stretch Poplin
04/28/2026
Stuart S.
United States
I love the material and fit. It’s a little long in the arms for me, but I can have them tailored down.
Essential Band Collar Button Down Shirt - Black Cotton Twill
08/17/2026
Kris W.
United States
Great shirt! Fancy to casual and everything in between
Comfortable, classic, feels like a t shirt, throw on a sports coat and it’s a dress shirt
Band Collar T-Shirt Shirt - Pure White Cotton Jersey
05/30/2026
Brian
United States
Excellent quality. fitted superbly for thing athletic build
Primer Utility Shirt – Cobalt Blue Mercerized Cotton
04/12/2026
Brian S.
United States
shirt runs small, good quality though.
improve Sizing.
Editor Short Sleeve Utility Shirt – Pure Black Stretch Cotton Poplin
08/25/2026
Alex
It's great to know that old-fashioned customer service is still alive and well.
I recently ordered a couple of shirts, which arrived promptly, although there was a mix-up with the order.
As the items had been delivered to the USA while I was on holiday and I was due to return to the UK within a...It's great to know that old-fashioned customer service is still alive and well.
I recently ordered a couple of shirts, which arrived promptly, although there was a mix-up with the order.
As the items had been delivered to the USA while I was on holiday and I was due to return to the UK within a week, I emailed to ask about the return process. Ryan replied the very same evening and assured me that a replacement shirt was already on its way and would arrive before I left for home.
Both shirts were excellent quality and true to size. Combined with the outstanding customer service, the experience was so positive that I went ahead and ordered a few more items alongside the replacement.
Thank you for the fantastic service. It's increasingly rare to find a company that takes such pride in looking after its customers.
Alex ⭐⭐⭐⭐⭐
T-Shirt Shirt - Jet Black Cotton Jersey
07/15/2026
John
What a great sale find! Fits and looks great.
Essential Button Down Collar Casual Shirt - Cobalt Stretch Cotton Poplin
05/30/2026
Rick U.
United States
Nice shirt, like the color and style
Good service, upscale packaging, quick shipping
Essential Button Down Collar Casual Shirt - Dark Navy Stretch Cotton Poplin
08/10/2026
Dave P.
United States
Not the fabric I was hopeful for
This is the second time I ordered a short sleeve, collared shirt and was disappointed when I got it. I’m looking for a regular classic style shirt, the last 2 short sleeve shirts I ordered have that stretchy, clinging feel. I guess I keep ordering the wrong kind
Short Sleeve T-Shirt Shirt - Dark Navy Cotton Jersey
05/15/2026
Ken H.
United States
Great Quality - Fits as Described
I ordered the Black in size Large but it was a bit too large. Ryan helped me get a L/M and provided an easy to use shipping label. Although the replacement arrived quickly, it was Navy Blue, not Black. I’ll keep it and order the Black one as well. Very nice shirt.
Rogue Utility Shirt – Jet Black Cotton Twill
05/19/2026
Chris A.
United States
I like the style, it is cleanly tailored (no loose threads), material feels like quality
Improvements = make the collar and yoke from one piece of material to eliminate the stitching running down the middle. Also suggest air-printing the logo as opposed to stitching in a tag. Further suggestion is maybe offering a slimmer fit.
Maker Shirt – Clean White Cotton Oxford
REVIEWS
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